Conflict Management for a Collaborative Workplace

Overview

Managing Conflict in the Workplace workshop provides participants with the essential tools and strategies to effectively navigate, manage, and resolve conflicts within professional settings. This interactive course explores the root causes of workplace conflict and examines its impact on team dynamics, productivity, and morale. By exploring various conflict management styles and developing core skills, participants will benefit from practical insights and techniques to foster a more harmonious and productive work environment.

Workshop Highlights

• Root causes of workplace conflict
• Impact on team dynamics and organizational culture
• Recognizing early signs of conflict

• Exploring different conflict resolution approaches
• Identifying personal conflict style (Thomas-Kilmann Conflict Mode Instrument)
• Understanding personality types in conflict (Thomas Erikson model)

• Active listening and empathy building
• Non-verbal communication cues
• Techniques for assertive communication

• Establishing trust and rapport within teams
• Encouraging psychological safety and open dialogue
• Strengthening teamwork through conflict resolution

• Applying conflict resolution strategies in real scenarios
• Utilizing conflict management toolkits effectively
• Problem-solving techniques for sustainable outcomes

Learning Outcomes

1. Analyze workplace conflict by identifying its root causes, early warning signs, and impact on team and organizational culture.
2. Recognize and adapt conflict resolution styles by assessing their own approach (Thomas-Kilmann) and understanding different personality types (Thomas Erikson).
3. Strengthen communication skills through active listening, empathy, non-verbal awareness, and assertive dialogue techniques.
4. Foster trust and collaboration by creating a supportive team environment that encourages open discussion and constructive conflict resolution.
5. Apply practical conflict management tools and problem-solving strategies to resolve disputes effectively and sustain positive workplace relationships.

Why This Workshop?

Conflict is inevitable in the workplace, but when managed well, it can strengthen teams and drive positive change. This workshop equips participants with practical tools and strategies to recognize, address, and resolve conflict constructively. By enhancing communication, building trust, and applying proven techniques, participants will learn to transform conflict into opportunities for collaboration and growth.

Facilitator

Ratha Heng
 

Additional Perks: Includes lunch, refreshments, comprehensive course materials, and a certificate of completion.